HEALTH MOBIUS WEBSTORE PRIVACY POLICY

Last Updated: November 20, 2025

This Privacy Policy explains how Health Mobius LLC ("Health Mobius," "we," "us," or "our") collects, uses, and protects your information when you use our e-commerce platform ("Webstore") to make purchases from healthcare providers, including HME, DME, pharmacies, and healthcare systems (collectively, "Healthcare Providers").

1. OUR RELATIONSHIP WITH HEALTHCARE PROVIDERS

Health Mobius operates this Webstore as a service provider to Healthcare Providers. We are the seller of record for all transactions and manage all aspects of payment processing, order fulfillment, customer service, and sales tax compliance. This unique relationship means that:

• You are accessing a Health Mobius platform customized for your Healthcare Provider
• Your purchases are processed and fulfilled by Health Mobius
• Your payment information is collected and secured by Health Mobius
• Your Healthcare Provider receives information about your orders

2. INFORMATION WE COLLECT

2.1 Information You Provide

• Contact information: name, email address, phone number, shipping/billing address
• Account information: username, password, and preferences when you create an account
• Transaction information: products purchased, payment details, order history
• Payment information: credit card details, billing information (processed securely through our payment processors)
• Communications: information you provide in customer service inquiries

2.2 Information Collected Automatically

• Device information: IP address, browser type, operating system
• Usage data: pages visited, products viewed, time spent on the Webstore
• Location information derived from your IP address
• Cookies and similar technologies as described in Section 3

3. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies (small text files placed on your device) and similar technologies to enhance your shopping experience and analyze Webstore usage. These technologies help us:

• Remember your preferences and shopping cart items
• Understand how you use the Webstore
• Improve site navigation and user experience
• Maintain secure sessions
• Prevent fraud

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality.

4. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill your orders
• Manage your account and provide customer service
• Process payments and prevent fraud
• Share order information with your Healthcare Provider
• Improve our platform and services
• Comply with legal obligations
• Send important notifications about orders and account activity

With your consent, we may also use your information to send promotional communications about products or services that may interest you.

5. INFORMATION SHARING

5.1 Sharing with Healthcare Providers

We share your order information with your Healthcare Provider, including:

• Products purchased
• Shipping details
• Order history
• Customer service interactions related to your orders

5.2 Service Providers

We share necessary information with trusted third-party service providers who help us operate our business:

• Payment processors
• Shipping and fulfillment partners
• Cloud hosting and storage providers
• Customer support services
• Analytics providers

These service providers are contractually obligated to use your information solely to provide services to us and in compliance with this Privacy Policy.

5.3 Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• PCI DSS compliance for payment processing
• Access controls and authentication requirements
• Regular security assessments and updates

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information in certain circumstances
• Opt-out: Opt out of marketing communications
• Account management: Update or delete your account information

To exercise these rights, please contact us at [email protected] or (630) 325-5150.

8. CALIFORNIA PRIVACY RIGHTS

California residents have specific rights under the California Consumer Privacy Act (CCPA) and other state laws:

• Right to Know what personal information is collected, used, shared, or sold
• Right to Delete personal information held by businesses
• Right to Opt-Out of the sale of personal information
• Right to Non-Discrimination for exercising their CCPA rights

California residents can submit requests by emailing [email protected] or calling (630) 325-5150.

9. CHILDREN'S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will promptly delete that information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this policy indicates when it was last revised. Continued use of the Webstore after changes indicates your acceptance of the revised policy.

11. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Health Mobius LLC
260 Shore Court
Burr Ridge, IL 60527
[email protected]
(630) 325-5150